At Yermore, we stand behind the quality of our work. This policy outlines how we handle situations where you are not satisfied with the services provided, including the circumstances under which refunds may be applicable.
Service Satisfaction
We aim to deliver roofing services that meet or exceed your expectations. If you are not satisfied with any aspect of the work performed, please contact us within 14 days of the job completion date. We will investigate the concern promptly and work with you to reach a fair resolution.
Rectification of Defective Work
If our work is found to be defective or not in accordance with the agreed scope, we will rectify the issue at no additional cost to you. This is our preferred approach, as it ensures the problem is properly resolved and your roof is in the condition you expected.
Rectification work will be scheduled at a mutually convenient time and completed as promptly as weather and scheduling permit.
Refund Eligibility
Refunds may be considered in the following circumstances:
- We are unable to commence the agreed work within a reasonable timeframe and you wish to cancel
- The work performed is substantially different from what was agreed and cannot be rectified
- A deposit has been paid for work that has not yet commenced and you wish to cancel the agreement
Non-Refundable Situations
Refunds are generally not available in these situations:
- Work has been completed to the agreed specification and standard
- Changes of mind after work has commenced or been completed
- Delays caused by weather conditions, material supply issues, or other factors beyond our control
- Costs related to additional work requested by you during the project
Cancellation Policy
If you wish to cancel a booking before work begins, please notify us as soon as possible. Cancellations made more than 48 hours before the scheduled start date will receive a full refund of any deposit paid. Cancellations within 48 hours may incur a cancellation fee to cover materials already purchased or scheduling adjustments.
How to Request a Refund
To discuss a refund or raise a concern about our work, please contact us directly:
- Email: info@yermore.com
- Phone: +61 2 5603 0011
Please include your name, the property address where work was performed, the date of service, and a description of your concern. We will acknowledge your request within two business days and aim to resolve the matter within 14 business days.
Consumer Rights
This policy does not limit or replace your rights under the Australian Consumer Law. You are entitled to a remedy (repair, replacement, or refund) if services fail to meet consumer guarantees, regardless of this policy.
Last updated: March 2026.