This privacy policy outlines how Roofs.com.au Pty Ltd, operating as Yermore ("we", "our", "us"), collects, uses, discloses and safeguards your personal information. We are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information We Collect
We may collect the following types of personal information when you interact with our website, request a quote, or engage our services:
- Full name and contact details (email address, phone number, postal address)
- Property address and details relevant to the roofing work
- Communication records including emails, phone calls and form submissions
- Payment information when processing transactions
- Website usage data collected through cookies and analytics tools
How We Use Your Information
Your personal information is used for the following purposes:
- Responding to your enquiries and providing quotes
- Scheduling and delivering roofing services
- Processing payments and issuing invoices
- Communicating service updates, scheduling changes, and follow-up information
- Improving our website, services and customer experience
- Meeting our legal and regulatory obligations
Information Sharing
We do not sell, rent or trade your personal information to third parties. We may share your information with:
- Our employees, contractors and subcontractors who need it to deliver services
- Professional advisors including accountants and legal counsel
- Government authorities when required by law
- Insurance providers in connection with claims related to our work
Data Security
We take reasonable measures to protect your personal information from unauthorised access, modification, disclosure or destruction. This includes secure storage systems, access controls and staff training on privacy obligations.
Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience and to collect usage statistics. You can manage your cookie preferences through your browser settings or our cookie consent mechanism. For more detail, please refer to our Cookie Policy.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where appropriate
- Lodge a complaint about how we handle your information
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, contact us at info@yermore.com or call +61 2 5603 0011.
This policy was last reviewed in March 2026.